Dunn-Edwards Reviews
Dunn-Edwards has an overall rating of 3.5 based on 28 reviews. Customer feedback on Dunn-Edwards is mixed: Dunn-Edwards reviewers highlight positive aspects like wide selection of paint colors, helpful customer service, competitive pricing, and easy online ordering, which strongly appeal to homeowners, professional painters, and DIY enthusiasts. However, Dunn-Edwards is often criticized for its limited shipping options, occasional stock issues, website navigation challenges, and slower delivery times.
28 reviews
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All Dunn-Edwards Reviews (28)
Kim_wallace83
May 16, 2026
"Loyalty perks are kind of underwhelming"
I joined the Dunn-Edwards loyalty program thinking it would maybe save me a little here and there, but it hasn’t felt like much. The points or rewards seem to build up slowly, and the discounts are about the same as whatever regular deals they already have going on. The people in the store have been nice enough, so no issue there, but the program itself is just sort of disappointing. I guess I expected a bit more.
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teresa_Majera74
May 11, 2026
"My order was ready super fast"
I was surprised, by how quickly my order was ready. I placed it online, and got the pickup notification way sooner than I thought I would. When I got there, everything was already set to go, with no waiting around. Overall, it was a really smooth experience...
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Stephanie.slater
May 01, 2026
"Easy stop after work"
I really like that the Dunn Edwards near me is open during hours that actually fit my schedule. I can usually swing by after work or sometime on the weekend without turning it into a whole 2-hour errand. The location is easy to get in and out of too, which makes a quick paint run way less of a hassle.
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WillieBeavers_64
April 30, 2026
"Warranty claim was fine, I guess"
They did end up taking care of my warranty claim, so I can’t really complain too much. It just took longer than I expected, and the whole process felt a little more awkward than it needed to be. It got sorted in the end, but yeah, I was kind of left feeling like...
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david_Izzo04
April 19, 2026
"Paint was fine, shipping not so much"
I ordered some paint online the paint itself was totally fine. No issues there. But the delivery was slow, slow enough that it got frustrating. The tracking barely updated, so I kept checking and checking with no real info, and then it ended up arriving a few days late. Overall the product was okay, but the shipping experience was definitely annoying. I’m not sure I’d order online from them again.
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hello_nelda282
March 25, 2026
"Docs annoyed me at first, but I figured it out"
At first I was frustrated with the docs. The technical info felt scattered, and I had to click around way too much just to find basic paint details. But after digging for a bit, I did eventually find what I needed, so it wasn’t a total disaster. Still, I wish it was laid out more clearly.
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FlorenceDooley_13
March 02, 2026
"I ordered online and it was really…"
I ordered online and it was really smooth. Pickup was fast, easy, and I was in and out in no time. Definitley a convenient experience.
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hello_robert080
March 02, 2026
"Easy process, but the color match was off"
I ordered a color match through dunnedwards.com for a wall I needed to touch up. The ordering process was simple, which I appreciated, but the paint ended up looking more yellow than the sample I sent in. I tried checking it in different lighting, hoping it would blend better, but the patched spots still stand out. Customer service was fine, but I think most customers would expect a closer match for a touch-up project. It wasn’t a terrible experience overall, just disappointing.
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WICKHAM
February 25, 2026
"Okay help, but the verification got annoying"
I needed help with my paint order and eventually got it sorted out, but it definitely took longer than I expected to get a straight answer. The person helping me was nice, though they seemed a little rushed. What really bugged me was having to verify my info more than once, which felt unnecessary and slowed everything down. Overall, it wasn’t a terrible experience, just not a great one either. I’d probably still use them again if I had to.
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Michael-abbott
February 22, 2026
"i mean, it works fine, but I..."
i mean, it works fine, but I do wish they had a few more payment options to choose from.
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Lucas-baptiste
February 21, 2026
"A Rare Billing Non-Disaster"
So far, the invoices for my orders have actually been accurate, which is always a nice little surprise in the world of billing. I did double-check one of them once because, of course, trust but verify, and it ended up matching perfectly. No major issues so far
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Michael-lawson
February 20, 2026
"Worth It on Sale"
I think it’s worth picking up when it’s on sale. I’m not sure I’d pay full price, but at a discount it feels like a good deal.
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groverbradford9551
February 11, 2026
"Kinda slow and confusing to use"
I was trying to check out paint colors and store info, but the site was kinda slow and felt a little messy. A few pages took longer than I expected to load, and the menus weren’t super clear. I ended up clicking around more than I wanted just to find basic info. It does work eventually, but it’s not the best experience if you’re in a hurry.
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georgianne1972
February 09, 2026
"Good paint selection, but kind of slow"
The staff was friendly enough and the paint selection was solid, but I did end up waiting quite a while before anyone helped me. It wasn’t a terrible experience, just felt a bit like I was a ticket number waiting my turn instead of someone they were trying to help quickly.
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HeathWilkins_99
February 01, 2026
"Went on easy"
It covered really well and was easy to put on no complaints from me.
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christine-Richards
January 28, 2026
"Good Paint, Limited Colors"
Not gonna lie, the paint itself is really good, but it was frustrating that half the colors I wanted were unavailable again. I like the product, just wish the color selection was more reliably in stock.
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CharlesGofton
January 21, 2026
"Paint cans arrived sealed up well"
The paint cans showed up in good shape, as far as I could tell. No leaks anywhere, and they seemed to be packed tight and secure
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KUMRO
January 21, 2026
"Glad I trusted my gut"
I had a good feeling walking in, and I’m glad I trusted my instinct. The staff really knew their stuff and were super helpful without making anything feel pushy or complicated.
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ALAIMO
January 20, 2026
"I ran into a snag getting my..."
I ran into a snag getting my contractor account set up online, but their support team got back to me quicker than I expected. They fixed the login issue and pointed me right to my pricing, which was really all I needed. Straightforward experience, that goes a long way. I’ll be using the site for orders again.
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Bart-hall
January 14, 2026
"I returned some extra paint and…"
I returned some extra paint and the process itself was straightforward. That said, the refund took longer than I expected, which was kind of frustrating. Not a terrible experience, but it did feel like they could’ve handled that part a bit quicker.
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